2.1 Any descriptions or images of the Goods on the Supplier’s Website, or in any of the Supplier’s printed materials, are for illustrative purposes only and no Goods are warranted to be exact replicas of any samples, drawings or advertising supplied.

2.2 All descriptions, drawings and advertising of any Goods are for guidance purposes only and the actual Goods supplied may differ slightly from any descriptions given.

2.3 The majority of the Goods sold by the Supplier are natural, geological products and variations in colour, markings, form, texture and size should be expected. Variations can exist in crystalline composition, veining, fossil deposits and mineral activity and no Goods are claimed by the Supplier to be exact replicas of images or samples. The Supplier recommends that the Customer views as much of the Goods as possible before entering a Contract.

2.4 Any samples of Goods are for giving an approximate representation of the Goods only. All samples have been prepared to a presentation standard and allowed to dry. RR Stone cannot be held responsible for any colour variation and natural markings in natural materials.

2.5 Although the Supplier makes every effort to be as accurate as possible, the Supplier’s Goods are supplied under a variety of industry-accepted size-tolerances and all dimensions and measurements indicated have a tolerance of up to 5mm. To minimise variations in finish and tolerance, the Supplier recommends that Goods are selected from a variety of boxes. Any variation will be deemed to be agreed by the Customer once the Supplier has accepted an Order.

2.6 The Customer should bear in mind that natural stone tiles may be subject to natural chipping and pitting and may be easily scratched. The Customer must handle Goods correctly to prevent damage and store them vertically (on their edge) on a nonabrasive surface.

2.7 Details about how to care for Goods are available by request. The Supplier recommends that the Customer reads these carefully. All advice is given in good faith and is intended for general guidance only.

2.8 Although the Supplier offers a range of fixing and protection, cleaning, and maintenance products, such as adhesives, grouts and sealants, every care should be taken to ensure that these products are suitable for the tiles or stone the Customer intends to use and the environment in which they are to be installed. The Customer should always look at manufacturers’ websites and terms of use, relating to such products, and apply them to a small sample area to ensure suitability before committing to a project. The Supplier will not accept any liability for any damage caused through the misuse of such products.

2.9 When ordering bespoke Goods, it is the Customer’s responsibility to ensure the Goods are appropriate for its intended purpose and are compliant with any regulations, permissions or approvals required for the Customer’s intended purpose. The Supplier will not be liable where the Customer’s use of such Goods is not compliant in such circumstances.

2.10 In agreeing to sell Goods to the Customer, the Supplier makes no guarantee as to the suitability of those Goods to the specific installation the Customer has in mind and gives no warranty that the Goods can be used in any given environment. The Customer should seek professional advice in relation to the fixing, installation, and care of the Goods, and engage an experienced, ‘British Standards 5385, part 1 & 5’ qualified tiler (or other suitable contractor) for the preparation and installation
of the Goods.

2.11 The Supplier will not be liable to the Customer for lost working time or the cost of third-party contractors, or any other consequential loss, where the Customer (or its contractor) fails to install the Goods correctly or fails to use the correct base, adhesive, grout or sealants or fail to use the correct installation techniques or the Goods are fixed in an unsuitable environment.

2.12 Given the fragile nature of the Goods, industry practice recommends that the Customer include an additional 10% of Goods to any Order to allow for wastage due to minor damage (such as edge chipping during the packing and unpacking of the stone) minor imperfections and damage that may be caused from cutting during the fitting process. Goods affected in this way can often be utilised for ‘cuts’ during installation and/or for future repairs.

2.13 The Supplier will not replace or refund damaged Goods constituting less than 10% of the total order.

2.14 If the Customer orders too few Goods in any one consignment, any subsequent Goods ordered may be different in finish, shade, pattern and tolerance and the delivery of a few extra tiles may, in some cases, be as much as the original delivery costs.

2.15 The Customer should be aware that the majority of the Supplier’s Goods are imported from abroad, often by way of container shipment and that stock levels may subsequently be affected by reasons beyond its control. Occasionally, this may lead to a delay in the availability and delivery of Goods ordered. In such circumstances the Supplier will notify the Customer, as soon as possible.

2.16 The Supplier will not be responsible for delays beyond its reasonable control including any delays relating to shipping or
customs requirements.

2.17 Some of RRS’s products are bespoke which means that they cannot be exchanged or returned. RRS will notify the customer that the item is non-returnable before the order is accepted. RRS will, wherever possible, provide material samples in advance. Custom made orders must have detailed specifications signed and agreed by both the customer and RRS prior to manufacture. Any delay in this is the customer’s responsibility

2.18 In the event of product failure, the Supplier limits their liability to replacement products only. The supplier will not be responsible for any other factors whatsoever.