When will my order arrive?
For sealer and stone ancillary items, we will ship your order using the FedEx Express Courier service. This guarantees delivery within 24 hours across most of the UK. Tile orders will take 2 – 3 working days. However, if you live in the Isle of Wight, Scottish Offshore Islands, Channel Islands, or Northern Island, please call for a quote .
Is there anything I should do in preparation for delivery?
You should allow for a 7.5 tonne truck to get up to the point of dispatch. The driver will deliver the stone, at their discretion, at the nearest safe point to the property. This may be on the roadside if the driver cannot gain access to the property. Please notify us if there are any access restrictions to the property so that we can plan ahead and prepare.
My project is over a period of time and will require several orders.
It is advisable to buy your stone in one batch, as the colour and surface of the stone can vary between batches. You should also ensure your tiler blends the colours so that the variation of shades are evenly spread.
What happens if my goods are damaged in transit?
It is important that you inspect your goods before the driver leaves. If the order was delivered by a courier please call us immediately to inform us. Make sure you sign for the goods as damaged. We may require a photograph of the damaged goods in order to pursue a claim. In some cases we may collect the damaged goods.